Privacy Policy

The data controller is ORTHODONTIC LAB di Angelo Minisci, with registered office at Corso S. Gottardo 89, 6830 Chiasso, Switzerland, Company Number CHE-443.994.665.

For any request relating to the processing of personal data, you can contact us at the following details:

• Email: info@orthodonticlab.ch
• Phone: +41 078 211 0077
• Address: Corso S. Gottardo 89, 6830 Chiasso, Switzerland

Depending on the service used, we may process the following categories of data:

• Contact data: first name, last name, email address, phone number, message/request submitted via the contact form.
• Browsing data: IP address, browser type, operating system, pages visited, date and time of access, collected in aggregated or anonymous form through server technical logs.
• Professional service data: information and documentation provided by dental practices or industry professionals in relation to work requests, prescriptions or use of the Digital Upload platform.

Providing data marked as mandatory in forms is necessary to respond to requests and provide the requested services. Failure to provide such data may prevent us from handling the request.

Personal data is processed for the following purposes:

• Responding to information requests submitted via the contact form or other communication channels.
• Managing professional relationships with dental practices, orthodontists and partner laboratories.
• Providing the dental technology and digital services offered by the laboratory, including the Digital Upload platform.
• Fulfilling legal, tax, accounting and administrative obligations.
• Ensuring site security, preventing abuse and handling any disputes.

The legal bases for processing include:

• performance of pre-contractual measures or a contract (Art. 6(1)(b) GDPR / Art. 31 FADP);
• the data subject's consent, where required (Art. 6(1)(a) GDPR);
• the Controller's legitimate interest (Art. 6(1)(f) GDPR / Art. 31 FADP), for example for site security and managing communications.

Data is processed using IT and/or telematic tools, in compliance with appropriate security measures to prevent unauthorised access, disclosure, modification or unlawful destruction.

Data collected via the contact form is retained for the time necessary to handle the request and, subsequently, for the period required by applicable legislation on document retention and the statute of limitations for any rights.

Data relating to professional relationships with clients and partners is retained for the duration of the contractual relationship and, where necessary, for the statutory periods following its termination.

Data may be communicated to parties acting on behalf of the Controller as data processors, including:

• hosting and cloud infrastructure service providers (e.g. Cloudflare);
• email delivery service providers (e.g. Resend), used to manage requests submitted via the contact form;
• legal, tax, accounting or technical consultants, where strictly necessary.

Some providers may be located outside Switzerland or the European Economic Area. In such cases, transfers take place in compliance with the safeguards provided by applicable legislation (adequacy decisions, standard contractual clauses or other appropriate instruments).

Data is not disseminated. We do not sell or transfer personal data to third parties for marketing purposes.

In accordance with the FADP and, where applicable, the GDPR, the data subject has the right to:

• access their personal data;
• request rectification of inaccurate or incomplete data;
• request erasure of data, where the conditions are met;
• request restriction of processing;
• object to processing on legitimate grounds;
• withdraw consent given, without affecting the lawfulness of processing based on consent before withdrawal;
• request data portability, where applicable;
• lodge a complaint with the competent authority (Federal Data Protection and Information Commissioner – FDPIC, or the supervisory authority of your country of residence).

To exercise your rights, simply send a request to info@orthodonticlab.ch.

We adopt appropriate technical and organisational measures to protect personal data from unauthorised access, loss, unlawful use or alteration. However, no system of electronic transmission or storage can guarantee absolute security.

For information on the use of cookies and similar technologies on the site, please refer to our Cookie Policy.

The site may contain links to third-party websites (for example social platforms, YouTube or the Digital Upload platform). The Controller is not responsible for the privacy practices adopted by such sites. We recommend consulting the respective privacy policies before using them.

The Controller reserves the right to amend this Privacy Policy at any time. Changes will be published on this page with the date of the last update. Users are invited to consult this section periodically.